1. OUR PROMISE

1.1 At Miar Jewels Private Limited we want you to shop with confidence.

1.2 Every piece from minous.in is crafted to bring you joy and we stand by your experience even after your purchase.

1.3 To make your journey seamless, we offer easy exchange option, subject to the terms below.

2. EXCHANGE POLICY

2.1 Easy Exchange Window
   i. You may request an exchange within 7 days of delivery.

2.2 Exchange Conditions

   i. Unused ii. In original condition
   iii. Accompanied by original invoice
   iv. With original packaging and certificate (if any)

2.3 How Exchange Works
   i. Choose another product from our collection.
   ii. Higher value → pay the difference

   iii. Lower value → balance adjusted as store credit.

2.4 Non-Exchangeable Items

For hygiene and product integrity, exchange is not available for:
   i. Customized or personalized jewellery.
   ii. Products showing signs of use or damage.
   iii. Minor variations in design, colour, or weight.

3. SIMPLE PROCESS

3.1 Raise a request via email or website.

3.2 Our team will guide you.

3.3 Product is reviewed and verified.

3.4 Exchange is processed smoothly.

4. QUALITY & FAIR USAGE

To maintain fairness for all customers:

4.1 All products are subject to quality inspection

4.2 Requests may be declined if items are altered or damaged

4.3 The Company’s evaluation regarding condition and weight shall be final.

5. SHIPPING & SAFETY

5.1 We recommend using secure packaging for returns

5.2 The Company may assist with logistics in certain cases.

5.3 Risk during return transit remains with the sender unless arranged by us.

6. NEED HELP?

6.1 We’re always here to assist you.

   i. Email: support@minousjewellery.com
   ii. Phone: 99139 25925

7. A NOTE FROM US

7.1 Jewellery carries memories, emotions, and milestones.

7.2 Our policies are designed not just for compliance, but to ensure you always feel valued, secure, and confident shopping with us.